The Analyzing Quality Management in the Water and Wastewater Company of Semnan Province Using of EFQM Model

Document Type : Research Paper

Authors

1 M.Sc. of MBA, Technical Expert of Water and Wastewater Co., Semnan

2 Assist. Prof. of Management, Faculty of Social and Economic Science, Payam Noor University, Tehran

3 Assist. Prof. of Management, Faculty of Social and Economic Science, Payam Noor University, Sari

4 Ph.D. Student of Industrial Eng., Faculty of Industrial Eng., Iran University of Science and Tech., Tehran

Abstract

The aim of research was analyzing the quality management based on EFQM model and required procedures for access to desired state in the Water and Wastewater Company of Semnan. The  primary objective of this study was to determine score on basis EFQM model and recognizing weakness points and giving solutions for elimination its weakness. The statistical population size was the Water and Wastewater Company of Semnan province and sampling strategy was random classified . The information was collected by question aires and was classified in related table and analyzed by use of appropriate statistical (descriptive and comprehensive ) methods.The results showed that principles of EFQM model has considered to some extent in the Water and Wastewater Company of Semnan province but still needs more research for its application in this company. Finally a few practial suggestion and recommendation were made.


 

Keywords

References

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Journal of Water and Wastewater; Ab va Fazilab ( in persian )
Volume 22, Issue 3 - Serial Number 3
Serial number:79
September and October 2011
Pages 69-75

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